Requesting Refunds

We are very sorry that – for whatever reason – you want to request a refund from us. We will do our best to help, but this page is an important precursor that you must read.

We want our customers to be delighted. We do not wish to keep any money from clients. Unfortunately, due to the nature of the transacation, you are unable to “return” our password. When you purchased the game password from Murder Mystery Games you agreed not to disclose or transfer the password to a third party.

We need you to agree that you will:

Destroy all copies of the password
Continue to agree to be bound by your obligatuons of purchase
Understand that if the password is found to be compromised by yourself, you will remain liable to prosecution.

You are already bound by these as a condition of sale and I hope you do not find the ongoing conditions in any way a problem. We are willing to consider a refund through this form provided you understand that the payment to you does not relieve you of these obligations.

To request your refund, please email us again with the following:

The phrase “Refund message read and understood”  in the title of the email.

In the email include:

The month you purchased the game

The game you purchased

Either: The order ID for the sale (in your conformation email)

OR: the last FIVE digits of the card you used to buy the game. (Our system will not find the transaction based on four digits)

We would also appreciate you reminding us of your reason for requestimg a refund.

Please understand that we have had our games resold on E-bay against copyright and had hotels try to run our games for profit without the appropriate licence. We are keen to protect ourselves against this likelihood and this step is solely to protect our core business.

The email address to use is mmgames at receptional.com.